Terms of service.
Rental Terms and Conditions
Linen Hero, LLC (LH) hereby rents the property described on any order, sale, or invoice which is subject to the following terms and conditions once a rental deposit is received by Linen Hero, LLC. No changes to the terms shall be effective unless made in writing by a representative of Linen Hero, LLC. The lessee in consideration thereof, acknowledges and agrees as follows:
1. CONFIRMING AN ORDER: Orders will be confirmed via an electronic confirmation system. Customers with agreed upon terms do not require a deposit when confirming an order for orders under $1,000. A 25% deposit will be required for orders over $2,000. The deposit will be applied towards the balance of the order and will be non-refundable. It is the customer’s responsibility to check for accuracy of items ordered, delivery and pickup dates and locations. All linens are rented on a “first come, first serve” basis. Quotes are available for job bidding but do not reserve any linen unless it is converted to an actual rental order by the customer with a signed agreement and deposit paid.
2. PAYMENTS: Linen Hero, LLC accepts all major credit cards (American Express, Discover Card, MasterCard, and Visa). Cash and / or check payments are not accepted. All credit cards used must have the same billing address as the person on the order to process payment. A Credit Card holder's signature is required for rental orders to be released to the lessee. Unauthorized credit card use is punishable by law and is subject to order cancellation.
3. RENTAL SURCHARGE: Rental pricing is adjusted once per year. A fee of 3% is charged on all orders to offset dynamic costs that are outside of the company’s control. This surcharge helps to offset charges and changes to credit card fees and chargebacks, minimal lost or damaged goods that are unrecoverable, and fluctuating fuel and operational costs. The Rental Surcharge in no way will void the responsibility of the client for large damages to the product or product losses while in the client's possession.
4. WARRANTIES: There are no warranties of fitness, either expressed or implied. There is no warranty that the rental items are free of any defects. Substitutions may be necessary. Linen Hero cannot guarantee color dye lot on all rental items. If the lessee refuses any sample chair cover for sizing and fitting purposes, a refund will not be issued. If the rental items could not be delivered due to circumstances beyond Linen Hero’s control (i.e. weather, power outages, delivery delays) a remedy will be at LH's sole discretion. It is the lessee's responsibility to ensure that items rented are the proper size (i.e. will fit what they are covering) prior to finalization. Sizing issues after delivery date will not be refunded or discounted.
5. PROHIBITED USES: Use of rental items in the following circumstances is prohibited and constitutes a breach of contract: (a) Improper, and unintended use or misuse. (b) Use by anyone other than the Lessee. (c) Use at any location other than the addresses furnished by the Lessee. (d) Laundering / Ironing of items. (e) Altering of items i.e. cutting down linens or adhering iron on decals.
6. FINALIZATION OF ORDER: Final counts and changes are required by the finalization date. Changes can be made to your count from your original order by 15%. Final payment is due based on your terms approved at the time of your order. Any special arrangements must be approved by LH’s accounting department. ALL SALES ARE FINAL. It is Lessee’s responsibility to notify Linen Hero, LLC of any changes to the original order including address change, shipping information, phone number, and final counts on rented items. It is also Lessee’s responsibility to inform Linen Hero, LLC of any changes to the current billing address, and phone number change after the event date. Any authorized changes to final counts beyond the finalization date are subject to an additional 25% restocking fee.
7. SHIPPING CHARGES: Shipping Charges may vary from State to State and are based upon items rented. Final shipping charges may change based upon finalization of rental order and actual shipping costs at time of shipment. Any authorized changes to final counts beyond the finalization date are subject to an additional 25% restocking fee. Rental orders cannot be released or shipped until a signed order approval is received by Linen Hero, LLC. Late finalization of your order may result in additional shipping charges being added to your order. Any modifications to this document made by other than a LH employee will not be recognized and are null and void. Linen Hero, LLC has the right to correct billing errors at any time.
8. CANCELLATIONS: Linen Hero, LLC has the right to refuse service or cancel an order for any reason without liability in which the lessee and/or cardholder may still be held responsible for cancellation and restocking fees. Customer and/or Lessee agree to transfer jurisdiction to the laws of the State of Michigan for dispute resolution. Lessee agrees to pay all balances at time of cancellation. Unpaid balances are subject to a 25% collection fee and interest charges. Lessee agrees to pay collection fees and interest charges when applied. Deposits are non- refundable. All or part of orders canceled 14 days prior to the finalization date are subject to a 25% cancellation fee in addition to the nonrefundable deposit and all shipping charges when applicable. Cancellation fees are non-negotiable and apply to all rental orders either expressed or implied. Lessee authorizes the credit card on file to be charged for all applicable cancellation fees. Abandoned rental orders are subject to full rental cost. All cancellations must be dated and received by Linen Hero, LLC in writing and confirmed by a Linen Hero, LLC representative in writing to be valid. Verbal cancellations cannot be accepted. Once a rental order is placed, and rental deposit is received, all terms and conditions listed adhere to Lessee as a binding agreement to the lessee/cardholder. All balances must be paid in full at the time of cancellation.
9. PURCHASED ITEMS: If items are purchased due to a need to increase inventory for your order, they cannot be canceled i.e. any fabric, floral or custom props, linens, etc. Once the order is confirmed or a deposit collected, these items are not non-cancelable items. As a result, payment in full for these items is required at the time of cancellation.
10. LAST MINUTE ORDERS: Last-minute orders are welcomed but may require additional fees. Orders placed after the finalization date will be subject to rush fees.
11. INSPECTION: The Lessee acknowledges that he/she will personally inspect the rental items to finds them suitable for his/her needs and in good condition, that he/she understands the proper use and agrees to inspect the rental items prior to use and notify Linen Hero, LLC of any defects, incorrect chair cover/linen size, or incorrect colors within 24 hours of delivery regardless of delivery location.
12. TIME OF RETURN: All linens are rented for a single event date. The lessee agrees to return and/or ship the rental items the next business day following the event to Linen Hero, LLC. The lessee agrees to late fees at the rate of 10% of the total rental cost per day for rental items returned late, and the lessee authorizes the credit card provided by lessee to be charged for any late fees. Time is the essence of this contract. Any extension must be mutually agreed upon in writing. Regardless of delivery location, the lessee agrees to return all rental items, or have all rental items shipped back to Linen Hero, LLC by the business day following the event date.
13. EXTENDED RENTALS: Rental orders required for more than one event date will be subject to a 10% fee extended rental fee at 10% of the rental order per day after the first day of use.
14. RETURN OF RENTAL ITEMS: Lessee shall return all rented items to Linen Hero, LLC during regular business hours, in the condition and as when delivered to Lessee subject only to reasonable wear. Lessee shall be responsible for all loss or damage to rented items from time of delivery to lessee and/or return of rented items to Linen Hero, LLC. All rented items will be returned free of wax, food, and debris. Additional laundry, handling, or replacement charges may apply if rented items are returned soiled beyond reasonable wear, or require wax, pin, or knot removal. Lessee agrees to pay any such replacement fees for missing items or damages. Linen Hero, LLC does not issue credit for unused linens. Lessee is responsible for scheduling a UPS pick up for their rental order.
15. PACKAGING: Sashes must be un-tied and separated from the chair covers, and free of any pins, knots, or debris. NO FOLDING OR LAUNDERING REQUIRED. Rented items need to be sent back dry, to not encourage mold growth. Moldy items will be billed at their full replacement cost if the stain is not removable. Items rented must be packaged securely and ready for pick up the next business day following the event. To avoid permanent damage, do not attempt to launder the items. In the event the lessee ignores this, and damages occur, the lessee is responsible for the replacement cost of these items.
16. DAMAGED OR LOST ITEMS: The Lessee agrees to pay for any damage to or loss of items, regardless of cause, except reasonable wear. Accrued rental charges cannot be applied against the purchase or cost of repair of damaged or lost items. Items damaged beyond repair will be paid three to eight times the published rental cost. Lessee agrees to pay for all damaged or missing items regardless of delivery location, delivery date, return date and return location. Damaged items will be charged to and paid for by credit card on file and the lessee will be given the option to keep the item. Items will be shipped back to the lessee if requested; however, a minimum return shipment fee of $30.00 will be added to cover the cost of shipping. Missing items on rental orders that are installed or broken down by a member of Linen Hero, LLC staff are the responsibility of the lessee. Installation, delivery, or tear down do not guarantee all items will be accounted for. The Lessee agrees to pay for equipment (three to eight times the published rental cost) for all types of theft or mysterious disappearance. Linen Hero, LLC cannot hold third parties (i.e. your event planner, hosting facility, caterer, etc.) responsible for payment or return of lost or damaged items.
17. INSTALLATION AND TEARDOWN: A minimum installation / teardown amount of $100.00 is required for product installation and teardown of chair covers, sashes and table linens. All installs/ teardowns will need a four-hour window to ensure adequate time to set up/ teardown. If a same night teardown is required, an additional $100.00 will be charged. If an install/ teardown time is confirmed, and our staff arrives and is unable to install / teardown at the scheduled time additional fees will apply. If the scheduled staff waits longer than 15 minutes from scheduled install/ teardown time a fee of $100.00 will be applied. If the scheduled staff must leave and return to the location a fee of $135.00 will be applied.
18. LIABILITIES: Linen Hero, LLC shall not be liable for any injury, loss, or damage directly, indirectly or consequently arising out of the use, misuse or inability to use the rental items. The Customer shall indemnify and hold Linen Hero, LLC harmless from all claims, actions, proceedings, costs, damages, and liabilities, including attorneys’ fees, arising of the use, and inability to use or misuse of the rental items. Some states do not allow certain limitations as to liability and to that extent such limitations may not apply to you. In the event the customer violates this Agreement, the customer agrees to be responsible for all damages and costs, including, but not limited to, cost of collection and reasonable attorney’s fees.
19. REFUNDS: All refunds will be processed after the rental order has been returned to Linen Hero, LLC and counted in and a check be mailed for the refund amount.
20. REFUNDS ON CANCELLED ORDERS: All refunds due after the cancellation of an order will be processed 30 days after the date of cancellation and applied to your account as a credit memo to use on a future order.
21. NOT OURS ITEMS: Linen Hero, LLC is not responsible for items returned that do not belong to Linen Hero, LLC. It is the lessee’s responsibility to notify of any items “not ours” that may be returned with their order BEFORE it has been delivered to the Linen Hero, LLC warehouse. If LH is not notified, the lessee acknowledges that the items may be missed upon counting in and /or thrown away. Linen Hero, LLC will notify the lessee if “not ours” items are found upon return via email. From the time of email, the lessee will have three days to respond by calling a Hero at 855-269-4376. After three business days, the items will be disposed of if no response. A minimum return shipment fee of $30.00 will be required for all items “not ours” being shipped back or provide LH with a UPS account number for the items to be shipped on.